Refund policy

Because of the perishable nature of our products, Timmy's Pastime purchases are not eligible for return or exchange except in cases of damage or defect.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please inform us of any damaged items within 48 hours of receiving your order.

To report a damaged shipment, email orders.timmyspastime@gmail.com with "DAMAGED SHIPMENT" in the subject line and include a photo of the damage if possible.

To report a defective or incorrect item, email orders.timmyspastime@gmail.com with "DEFECTIVE ITEM" in the subject line. A photo is helpful to speed up any claims.

All returns must be requested within 7 days of delivery. Make sure to keep all original packaging. Returns are subject to the discretion of Timmy's Pastime.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Returns should be sent to:

2214 Lockheed Dr., Bldg 1, Unit A, Bismarck, ND 58504, United States

Exceptions / non-returnable items All items are considered final sale unless they arrive damaged or defective. We do not accept returns for change of mind, sizing, or general dissatisfaction.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at timmy.paulson@timmyspastime.com.